Questions people ask before we start

If yours is not here, the 15-minute call is free and there is no wrong question to bring to it.

What does Taming Your Tech actually do?

Taming Your Tech is a systems and automation consultancy for service business owners. It brings enterprise-grade systems thinking to businesses too small to have an ops team. The work is practical: capture every lead in one place, make follow-up run without you, and keep the business visible where customers look you up.

Owners of service businesses who are doing all of it themselves. Plumbers, electricians, carpenters, remodelers, painters and HVAC, and just as often bookkeepers, salons or consultants. The size of the crew matters less than who handles the behind-the-scenes work. If everything in the business waits on you and nobody else can take it, you are the fit.

No. Taming Your Tech does not fix laptops, run your network, or staff a help desk. The work is the business side: where leads land, how follow-up happens, what customers see when they look you up, and which of the tools you already pay for should be talking to each other.
No. Trades are where most of the current clients are, so the examples, templates, and automations often speak in estimates, job sites, and seasonal swings. Any service business with the same shape, where the owner runs the whole back office alone, fits fine. If you are not sure, bring it to the call.
A free 15-minute call. You describe what is slowing you down, and the call ends with one recommendation: the single fix worth doing first. No proposal deck, no ladder of packages to compare. If nothing is worth paying for yet, that is a real answer and you will hear it.

Each one-time service has one price, printed on the Quick Fixes page and known before any work starts; Your Brand Voice, for example, is $250. The price includes any setup the service needs. Twelve are on the menu, and most are done in about two weeks. Half is paid at signing and half on delivery.

Monthly prices are given on the call, because they depend on which services you pick. There are six, from answering your reviews to watching over your automations, and you take only the ones you need. Run three or more together and $100 a month comes off the monthly total. Each runs month to month, with no long contract.

Some services need a setup step first, such as connecting to your Google online profile or switching on your blog. You pay for each step once: if a later service needs the same step, and the access it set up is still in place, you don’t pay for it again. Your first invoice covers only the steps your services need, and it never comes to more than one month of those services.

Yes. While three or more monthly services are running, $100 a month comes off the monthly total. The discount covers monthly services only, not one-time services or setup.

Yes. Take one fix now and add a monthly service later, or start with both. You pay for a setup step once. I charge for it again only if an account changes or access is lost.

Yes. Start with the one that is costing you the most and add more later. Month to month, no long contract.

Most services are done in about two weeks. Your part is about two hours, spread across that time.

No. One-time services are paid half at signing and half on delivery, with nothing recurring afterward. Monthly services run month to month, with no term to sign up for, and you can stop any one of them with 30 days’ written notice.

Tell me in writing, 30 days ahead; an email is fine. Services are billed monthly in advance, so the month after the one you tell me in is the last month billed and delivered, then the service stops. Tell me on October 15 and November is your last month. Nothing is owed back for setup.

That is the normal starting point. Most owners know something is slipping without knowing which piece to pull first. The 15-minute call exists for exactly this: describe the symptoms, and you leave knowing which one to fix first and roughly what it takes.
No. Taming Your Tech never holds your passwords. Google Business Profile and Facebook let your account add Betsy as a manager or partner. For other tools, you add her as a named user for as long as the work runs. Where neither works, you stay at the keyboard on one screen-share.

Usually not. The first move is making what you already pay for work, whether that is Google Workspace or a half-configured CRM (the software where you track customers). Some services need a small tool in your name, such as Zapier for Every Inquiry Lands In One Place, with the monthly cost told before you sign. Taming Your Tech takes no referral fees from any vendor.

Anything I write for you has to sound like you: the automatic reply, the follow-up emails, the email to past customers. Your Brand Voice is how I get there. You buy it once and keep it for any AI tool you use.

Yes. That’s Set Up Missing Online Profiles. I build them on your own accounts, and we do each site’s identity check together on a screen-share, so the online profiles stay yours.

Yes. You approve every email before it goes out, and we plan article and post topics together. For Reviews Answered and Social Post Every Other Week, you approve every review response and every post for the first month or two, so you can see it sounds like you. After that I post on my own, with one standing rule: anything negative always comes to you first.

No. Every negative review comes to you within two business days, and my response posts within one business day of your approval.

You own it. It is documented: what was built, how it runs, and what to do when something breaks. What gets built runs on your accounts. Monthly email sends and watched automations run on Taming Your Tech’s accounts, and when you stop, your list and campaign history come back to you. About a year on, there is a free check-in.

You get the cleaned list back through a shared Google Drive link. Thirty days after the report, I delete it. I keep only the addresses that bounced or unsubscribed, so nobody who asked to stop hears from you again.

No. That belongs with your bookkeeper, and touching the books without owning the systems feeding them is how duplicate entries get made. Taming Your Tech works on the systems around the books: where the lead came in, how the estimate went out, and how a finished job turns into a review request.
Betsy Walker, every time. Taming Your Tech is one person by design, so whoever you meet on the discovery call is who does the work. Betsy spent 25 years in IT, 13 of them scaling a startup from 18 to more than 800 people across 15 countries, ending as VP of Business Systems.
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